qu89 Privacy Policy

1 Introduction

This Privacy Policy (hereinafter "Policy") describes how qu89 (hereinafter "qu89", "we", "us" or "our") collects, processes, stores and protects personal data relating to users (hereinafter "User", "you" or "your") of the qu89 online gaming platform, accessible at https://qu89.cam.

qu89 is committed to protecting the privacy and personal data of all users, including those accessing the Platform from Pakistan and other permitted jurisdictions. This Policy has been prepared in accordance with applicable data protection law and reflects our commitment to transparent and lawful data processing.

By accessing or registering on qu89, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read alongside our Terms & Conditions.

2 Definitions

The following definitions apply throughout this Privacy Policy:

3 Personal Data We Collect

qu89 collects the following categories of personal data, depending on your level of interaction with the Platform:

4 How We Collect Personal Data

qu89 collects personal data through the following means:

• Direct interactions: Data you provide when registering an Account, completing KYC verification, making deposits or withdrawals, or contacting support.
• Automated technologies: Technical and usage data collected automatically as you interact with the Platform, including through cookies, server logs and similar tracking technologies.
• Third-party providers: Data received from payment processors, fraud detection services, identity verification providers and analytics partners that we engage to operate the Platform.
• Publicly available sources: Where relevant for compliance or fraud prevention purposes, qu89 may reference publicly available information such as sanctions lists or politically exposed persons (PEP) databases.

5 Legal Basis for Processing

qu89 processes personal data on the following legal bases, depending on the purpose and nature of the processing activity:

• Contractual necessity: Processing required to fulfil our contractual obligations to you, including Account management, payment processing and platform access.
• Legal obligation: Processing required to comply with applicable law, including anti-money-laundering obligations, KYC requirements and tax reporting.
• Legitimate interests: Processing carried out for qu89's legitimate business interests, including fraud prevention, platform security, responsible gambling monitoring and service improvement — subject always to your interests and rights.
• Consent: Where we rely on your consent as a legal basis (such as for marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

6 How We Use Your Personal Data

qu89 uses the personal data it collects for the following purposes:

• Creating, managing and maintaining your Account;
• Processing deposits and withdrawals and reconciling financial transactions;
• Completing identity verification (KYC) and complying with anti-money-laundering (AML) obligations;
• Providing customer support in English and, where available, Urdu;
• Delivering promotions and bonus offers to eligible accounts, subject to the applicable promotion terms;
• Monitoring gameplay activity to detect fraud, collusion, bonus abuse and other prohibited conduct;
• Personalising your Platform experience based on usage patterns and preferences;
• Sending account-related communications (e.g., transaction confirmations, security alerts, policy updates);
• Complying with applicable legal and regulatory obligations;
• Improving the Platform, analysing usage trends and carrying out internal research.

7 Data Sharing & Disclosure

qu89 does not sell, rent or trade your personal data. We may share your data with the following categories of third parties only where necessary and subject to appropriate contractual safeguards:

• Payment service providers: To process deposits and withdrawals. This may include providers operating services familiar to Pakistani users. These providers act as data processors under contract. Their names (e.g., Easypaisa, JazzCash, HBL, UBL, Meezan Bank, Bank Alfalah, Raast) are contextual references only and do not indicate endorsement of gambling by those providers.
• KYC / identity verification providers: To verify your identity and comply with AML obligations.
• Fraud prevention and security providers: To detect and prevent fraudulent activity, money laundering and platform abuse.
• Analytics and technology providers: To support Platform performance, testing and improvement — subject to data minimisation and confidentiality obligations.
• Regulatory and law enforcement authorities: Where required by applicable law, court order or lawful request from a competent authority.
• Corporate transactions: In the event of a merger, acquisition or restructuring of qu89's business, personal data may be transferred to the relevant successor entity, subject to equivalent data protection commitments.

8 Data Retention

qu89 retains personal data for as long as necessary to fulfil the purpose for which it was collected or as required by applicable law. Retention periods are determined by reference to the following criteria:

• Active Accounts: Personal data associated with an active Account is retained for the duration of the Account's existence.
• Closed Accounts: Following Account closure, personal data is retained for a minimum period as required by applicable AML legislation — typically five to seven years from the date of closure, depending on jurisdiction.
• KYC documentation: Retained for the period specified by applicable AML and regulatory requirements.
• Transaction records: Financial records are retained in accordance with applicable accounting and regulatory requirements.
• Marketing data: Retained only for as long as you have opted in to receive marketing communications, or until you withdraw consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

9 Data Security

qu89 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, destruction or alteration. These measures include:

• TLS/SSL encryption for all data transmitted between users and the Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and monitoring of Platform infrastructure;
• Incident response procedures to detect, report and address data security events.

10 Cookies & Tracking Technologies

qu89 uses cookies and similar technologies (such as web beacons and pixel tags) to support Platform functionality and user experience. The following categories of cookies may be used:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they support core features such as session management, login state and security. No consent is required for these cookies.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience.
• Analytics cookies: Collect aggregated, anonymised data about how users interact with the Platform to help us improve performance and content.
• Security cookies: Used to detect fraudulent activity, maintain account security and prevent bot access.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. qu89 does not use cookies to track your activity on third-party websites unrelated to the Platform.

11 International Data Transfers

qu89 operates internationally and your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, qu89 takes appropriate steps to ensure that the transfer is subject to adequate safeguards, including:

• Standard contractual clauses approved by the applicable regulatory authority;
• Transfer to jurisdictions recognised as providing an adequate level of data protection;
• Binding corporate rules or other approved transfer mechanisms.

By registering on qu89, you acknowledge that your personal data may be transferred internationally as described above.

12 Your Data Protection Rights

Subject to applicable data protection law, you may have the following rights regarding your personal data held by qu89:

To exercise any of the above rights, please contact qu89 support using the details in Section 15. qu89 will respond to valid requests within a reasonable timeframe as required by applicable law. Requests may require identity verification before they can be processed.

13 Minors

The qu89 Platform is strictly for adults. qu89 does not knowingly collect or process personal data of individuals under the age of 18, or the higher minimum age required by the applicable operator's jurisdiction.

If qu89 discovers that personal data has been collected from a minor, that data will be deleted promptly and the associated Account will be closed. If you believe a minor has registered on qu89, please contact support immediately.

14 Amendments to This Policy

qu89 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via the Platform or by email to the address on file, with reasonable advance notice where practicable.

The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage users to review this Policy periodically. Continued use of qu89 following the publication of amended Policy terms constitutes acceptance of those amendments.

15 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by qu89, please contact our support team:

For information on your rights as a Platform user, please also review our Terms & Conditions. For responsible gambling tools and player protection, visit our Responsible Gambling page.