Gambling should be entertainment — nothing more, nothing less. qu89 is committed to providing Pakistani players with the tools, information and support they need to keep gaming enjoyable and within their personal limits. This page explains everything available to help you play responsibly.
Deposit, loss & time controls
Temporary or permanent break
Verified safe play tools
English & Urdu available
These tools are available to all registered users at any time through your Account settings or by contacting support directly. You do not need a reason to use them.
Set a maximum amount you are willing to deposit over a daily, weekly or monthly period. Once your limit is reached, no further deposits are accepted until the period resets. Increases to deposit limits take effect only after a mandatory cooling-off period, so you can never raise a limit on impulse. Decreases apply immediately.
Define the maximum amount you are prepared to lose within a set timeframe. Once your loss limit is hit, gameplay is restricted for the remainder of the period. This tool is particularly useful for players who may be tempted to chase losses during a difficult session — a common and dangerous pattern that responsible play guidelines consistently flag.
Set a maximum session duration. When your time limit is reached, you will receive a notification and the option to log out. Keeping track of how long you have been playing is one of the most effective ways to stay in control — time passes quickly during live betting on PSL night games or fast-paced slots.
Take a structured break without permanently closing your Account. Cooling-off periods range from 24 hours to several weeks and can be activated immediately. During a cooling-off period, you cannot deposit, wager or receive promotional communications. Your Account balance is preserved safely.
If gambling is no longer enjoyable or is causing harm, self-exclusion allows you to close your access to qu89 for a defined period or permanently. qu89 will take all reasonable steps to enforce your exclusion, including blocking re-registration attempts. Self-exclusion requests are processed as a matter of priority.
Enable periodic on-screen reminders that show you how long you have been playing and a summary of your net gaming activity for the session. These prompts encourage you to make a conscious decision about continuing — an important practice particularly during long live casino or in-play cricket betting sessions.
qu89 enforces an adults-only access policy without exception. The minimum eligible age is 18 years, or the higher minimum required under the applicable operator's licence jurisdiction. No exceptions are made under any circumstances.
During registration, age verification is mandatory. qu89 may request additional documentation — such as a valid CNIC or passport — to confirm that a user meets the minimum age requirement before Account activation is completed.
If qu89 discovers that an Account is held by a person under the eligible age, that Account will be closed immediately, all balances will be frozen and the matter will be investigated in accordance with applicable regulatory obligations.
Pakistan legal context: Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Being 18 years of age does not automatically make online gambling lawful in Pakistan. Users are responsible for understanding and complying with all local laws applicable to them. This page does not constitute legal advice.
If you share a device with children, the following steps can help prevent minors from accessing gambling content:
Both Android and iOS offer built-in parental controls and screen time management features. Enable website filtering to restrict access to gambling platforms on devices shared with minors.
Third-party parental control software can filter gambling-category websites at the browser or DNS level. These tools are widely available and provide an additional layer of protection on shared devices.
Your qu89 login details are personal and must not be shared with anyone, including family members. Log out of your Account when you finish a session, especially on shared or mobile devices.
Open conversations with young people about the risks of gambling — including financial loss, addiction risks and the realities of probability — are one of the most effective protective measures available to families.
Problem gambling can develop gradually and is often not immediately obvious — even to the person affected. qu89 describes the common warning signs below so that players can recognise them early, whether in themselves or someone they know.
If you identify with several of the signs below, we strongly encourage you to use qu89's self-exclusion tools or reach out for support. There is no shame in seeking help early — it makes a significant difference to outcomes.
This short self-assessment is for personal reflection only. It is not a diagnostic tool. If you answer "Sometimes" or "Often" to several of these questions, consider using qu89's responsible gambling tools or seeking external support.
Reminder: This tool is for personal reflection only and is not diagnostic. If you have concerns about your gambling, use the self-exclusion or limit tools available in your Account settings, or contact qu89 support for guidance.
Setting limits before you start playing is far easier than trying to control spending once you are already in a session. Here is what each type of limit does and when to use it.
Caps the total amount you can add to your Account in a given period. Ideal for players who want to set a clear maximum spend before beginning.
Stops further play once your net losses reach the amount you specified. This is especially useful for preventing the dangerous habit of chasing losses.
Ends or alerts you at the end of a set playing period. Helpful for maintaining a healthy balance between gaming and other activities.
Limits the maximum stake you can place on a single bet or spin. Reduces the risk of large, impulsive bets during a high-energy session.
How to activate: All responsible gambling tools are available through your Account settings. You can also contact qu89 support at any time to set or adjust your limits — support is available 24 hours a day, 7 days a week, in English and Urdu.
Self-exclusion is one of the most important responsible gambling tools available. It gives you the ability to block yourself from accessing qu89 for a defined period — or permanently — when gambling is no longer under your control.
Self-exclusion is not a sign of failure. It is a proactive, responsible decision that qu89 fully supports and facilitates as quickly as possible. During your exclusion period, qu89 will close your Account access, stop any promotional communications and take reasonable technical steps to prevent re-registration.
A time-limited break. Your Account is suspended for the chosen duration. At the end of the period, you will need to actively request reactivation — it is not automatic.
A longer, structured break for players who need a more extended period away from gambling. The same reactivation requirements apply.
A permanent closure of your Account with no option for reactivation. This option is for players who have made a firm decision to stop gambling entirely. Available real-money balance will be returned after applicable KYC checks.
To self-exclude: Contact qu89 support at [email protected] (plain text — not a clickable link) or use the Account settings page. Support is available 24/7.
qu89 recommends the following principles to all players, whether they are new to online gaming or experienced. These are the foundations of a healthy and sustainable approach to gambling.
Treat gambling as entertainment spending — like a cinema ticket or a meal out. Never use money earmarked for rent, food, bills or family expenses.
Losses are part of gambling. Chasing them with larger bets is one of the most common paths to serious financial harm. If you are behind, take a break.
Using gambling to manage stress, anxiety or difficult emotions is a recognised risk factor for developing problem gambling behaviour. If you are not in a calm state of mind, step away from the Platform.
Decide in advance how long you will play and how much you will spend. Stick to those limits regardless of whether you are winning or losing.
Online gambling involves real financial risk. The house edge means that over time, the majority of players lose money. Never rely on gambling as a way to pay bills or generate regular income.
If gambling is causing harm to you or someone you care about, reaching out for help is the right step. The following types of support are available. qu89 encourages players to seek appropriate help without delay.
qu89's support team is available 24 hours a day, 7 days a week. Contact us in English or Urdu to set limits, request a cooling-off period, activate self-exclusion or discuss any gambling-related concern.
Plain text only. Not a clickable link.
Internationally recognised responsible gambling organisations such as GamCare, Gamblers Anonymous and BeGambleAware provide confidential support, counselling and information to people affected by problem gambling. These are text-only mentions — verify current availability and contact details independently.
Text references only. Verify current details independently.
Problem gambling affects not just the individual but also their family and community. Gam-Anon (for family members of problem gamblers) and local mental health services can provide valuable support to those affected by someone else's gambling behaviour.
Text references only. Verify current details independently.
Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. qu89 is not licensed by the Government of Pakistan, PTA, State Bank of Pakistan or any Pakistani provincial authority. qu89 does not claim that online gambling is legal in Pakistan. Users in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and elsewhere in Pakistan are solely responsible for determining whether accessing this platform is lawful in their specific circumstances. This page does not constitute legal advice.
Responsible gambling starts before you place your first bet. Set your limits, use the tools available to you and never gamble with money you cannot afford to lose.
Adults 18+ only, or the higher minimum required by the operator/licence jurisdiction. Local laws may restrict gambling. qu89 is not endorsed by any Pakistani government authority. Gambling involves financial risk — never gamble with money you cannot afford to lose.